Telesales Manager (Trưởng Phòng Kinh Doanh )

1. Job Purpose:

– Managing the daily operation of the call center to meet sales KPI targets and be in line with the Company’s objectives and strategies;

– Managing teams of Sales and Sales support to meet targets and quality.

2. Duties/Responsibilities:

– Create procedures/policies for the sales team to ensure target achievement;

– Setting KPIs for the team to reach the targets;

– Create appropriate call scripts/sales promotions to attract customers for selling;

– Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction;

– Monitoring random calls to improve quality, minimize errors, and track operational performance;

– Ensuring all relevant communications and data are updated and recorded;

– Reviewing the performance of staff, identifying coaching needs, and planning coaching sessions;

– Handling the most complex customer complaints or inquiries;

– Supporting subordinates to solve difficult issues and giving suitable direction;

– Proposing staff changes in assigned areas, including hiring, promotion, demotion, vacations, leaves of absence, and release of staff;

– Evaluating staff on KPIs;

– Preparing reports on sales daily;

– Motivating and retaining staff;

– Lead, management, and capacity management to meet KPI’s target;

– Build up the sales team.

– At least Bachelor’s degree in business administration or any field;

– At least 3 years of Supervisor and 2 years of Sales management experience in Telesales;

– English fluency;

– Negotiation, presentation, and communication skills;

– Fast action, Dynamic & professional manners;

– Strong leadership skills;

– Motivation and Coaching Skills;

– Analysis skills;

– Pressure management;

– Time management;

– Be familiar with the start-up environment, and good reporting skills are preferred

– Paid 100% of salary in 02 probation months;

– Paid nearly full salary for social insurance

– Take premium health insurance after passing probation

– Review for increasing salary once or twice for outstanding yearly

– Give bonus on KPIs at year-end

– Take part in team building and health check-up once yearly